Contact Us
Trade name: SwipeNShip
Email: swipenship02@gmail.com
Frequently Asked Questions ( FAQ's )
🛍️ 1. What is SwipeNShip?
SwipeNShip is an online shopping destination offering a curated range of trending and useful lifestyle products. We deliver across India with a focus on convenience, affordability, and quality.
🚚 2. Do you offer Free Shipping?
Yes! We provide Free Shipping on all orders PAN India - no minimum purchase required.
💵 3. Is Cash on Delivery (COD) available?
Absolutely! We offer Cash on Delivery (COD) across India so you can shop worry-free and pay only when your order arrives.
⏱️ 4. How long will my order take to arrive?
Orders are usually delivered within 7–15 business days. As we work with international suppliers, delivery timelines may vary slightly depending on your location and customs clearance.
Tracking information will be shared with you once the product is shipped.
💳 5. What payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- UPI (Google Pay, PhonePe, Paytm, BHIM)
- Debit/Credit Cards (Visa, MasterCard, RuPay)
- Net Banking
🔁 6. What is your return policy?
We offer a 7-day return policy. Products must be unused, in original packaging, and returned with proof of purchase.
To request a return, email us at swipenship02@gmail.com.
Certain items like personal care, sale items, and customized goods are not eligible for return.
📦 7. What if I receive a damaged or wrong item?
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at swipenship02@gmail.com with photos. We’ll process a replacement or refund as quickly as possible.
🔄 8. Do you offer exchanges?
We currently do not offer direct exchanges. Instead, you can return the original item (if eligible) and place a new order separately.
💰 9. How do refunds work?
After your return is received and approved, we’ll initiate a refund to your original payment method within 10 business days. Refund timelines may vary depending on your bank.
🚫 10. Can I cancel my order after placing it?
You can cancel your order within 12 hours of placing it by emailing us at swipenship02@gmail.com. After that, processing begins and cancellations are no longer possible.
📩 11. How can I contact customer support?
We’re here to help!
📧 Email us at: swipenship02@gmail.com
⏰ Support Hours: 24/7 Support
Response Time: Within 24 hours
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